Terms of Service

Our services

We design, build, host, and maintain websites for U.S. service businesses. Services may include a free website demo, intake and revision workflows, launch packages, ongoing hosting, and maintenance subscriptions as described on our site or in a written quote or checkout page.

Scope, deliverables, timelines, and pricing for paid work are defined in the applicable order, payment link, or written agreement. If there is a conflict between these Terms and a signed or checkout-specific agreement for your project, the project-specific terms control for that project.

Free demos

We may offer a complimentary website demo so you can review design, copy, and structure before committing to a paid launch. Demos are provided for evaluation only, may use placeholder or AI-assisted content, and remain our property until you complete a paid purchase for launch as offered at the time of your demo.

There is no obligation to purchase after receiving a demo. We may limit, pause, or decline demo requests at our discretion.

Eligibility and your information

You represent that you have authority to act on behalf of the business you describe in our forms and that information you provide is accurate. You are responsible for keeping contact details current and for reviewing demo and launch materials promptly.

You must not misuse our site, attempt unauthorized access, interfere with our systems, or use our services for unlawful, deceptive, or infringing purposes.

Fees and payment

Paid services are billed as shown at checkout or in your payment link, plus applicable taxes where required. Payments are processed by Stripe or another designated processor; we do not store full card numbers on our servers.

Unless stated otherwise in writing, fees are due when you authorize payment. Recurring maintenance or hosting charges renew according to the billing interval shown at purchase until canceled as described below.

Late or failed payments may pause work, hosting, or maintenance until the account is current.

Your content and approvals

You are responsible for text, images, logos, testimonials, licenses, and other materials you supply or approve for publication. You represent that you have the rights to use that content and that it does not violate law or third-party rights.

You will review demos and launch materials and notify us of requested changes within reasonable timeframes communicated during your project. Delays in feedback or missing assets may shift timelines.

Intellectual property

Upon full payment for an agreed launch package, we grant you a license to use the delivered website design, copy, and assets for your business operations, subject to any third-party licenses embedded in themes, fonts, stock media, or software.

We retain ownership of our pre-existing tools, templates, workflows, and know-how. Until launch fees are paid in full, demo sites, drafts, and preparatory work remain our property.

You may not resell, sublicense, or white-label our deliverables as a template product without written permission.

Hosting, maintenance, and change requests

Hosted sites run on infrastructure we select (for example Vercel). Your monthly maintenance fee covers hosting operations and website upkeep — not a dedicated employee, unlimited consulting, or on-call staff for your business.

Standard maintenance means change requests on the site we launched for you: copy edits, image swaps, contact details, hours, service lists, small layout tweaks on existing pages, fixes to elements we built, and routine technical work (SSL, dependency and security updates, performance monitoring) within fair use.

Send requests by email with clear instructions (for example, “update the homepage headline” or “replace the team photo”). We usually complete routine requests within a few business days, may batch similar updates, and respond during normal business hours unless you have a separate written support agreement.

Maintenance does not include open-ended strategy, marketing or SEO campaigns, substantial new writing, brand direction, custom features or integrations, new pages outside your launch scope, major redesigns, training, standing meetings, or heavy phone support. That work is consulting outside your subscription.

Consulting and out-of-scope work are billed at a fixed rate of $150 USD per hour (or another rate stated in your written quote), in one-hour minimum increments, with your approval before we start. We may pause maintenance response until out-of-scope invoices are paid.

We may decline or re-scope requests that abuse fair use or treat our team as full-time staff. Repeated out-of-scope work without a consulting agreement may lead us to suspend maintenance until billing is resolved.

We may apply platform updates that affect underlying systems; we will use reasonable efforts to avoid unnecessary downtime.

• In scope: change requests — copy, images, contact info, minor layout on existing pages, bug fixes on delivered pages, security and hosting upkeep
• Out of scope (hourly consulting): strategy, SEO/ad management, major new builds, custom code projects, unlimited meetings, non-website business advice

Cancellation and refunds

You may cancel recurring maintenance or hosting by contacting us before the next billing cycle; cancellation stops future charges but does not retroactively refund prior periods unless required by law or expressly agreed in writing.

One-time launch fees are generally non-refundable once substantial work has begun or deliverables have been approved for go-live, except where required by law or where we failed to deliver the purchased scope. Disputes should be raised promptly at contact@thewebstudiohq.com.

We may suspend or terminate services for non-payment, abuse, illegal use, or material breach of these Terms.

Disclaimers

Except as expressly stated in a written agreement, services are provided “as is” and “as available.” We do not guarantee uninterrupted hosting, specific search rankings, revenue outcomes, or that demos will meet every subjective preference before revisions.

We are not a law firm, accounting firm, or regulated professional advisor; you are responsible for compliance notices, industry rules, and legal copy on your site.

Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill arising from your use of our services.

Our total liability for any claim relating to services in the twelve (12) months before the claim will not exceed the greater of (a) amounts you paid us for those services in that period or (b) one hundred U.S. dollars (USD $100), except where liability cannot be limited under applicable law.

Indemnification

You will defend and indemnify us against claims arising from your content, your business practices, your breach of these Terms, or your misuse of the delivered site, except to the extent caused by our gross negligence or willful misconduct.

Privacy

Our Privacy Policy at /en/privacy (and /es/privacy) explains how we collect and use personal information. By using our services you also agree to that policy.

Governing law and disputes

These Terms are governed by the laws of the United States and the State of Delaware, without regard to conflict-of-law rules, except where mandatory consumer protections in your state apply.

Before filing suit, you agree to contact us at contact@thewebstudiohq.com and allow thirty (30) days to try to resolve the dispute informally. Any litigation will be brought in state or federal courts located in Delaware, unless applicable law requires another venue.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use of our site or services after changes constitutes acceptance of the revised Terms where permitted by law.